Vendor -Terms and Conditions

Registration Process and Guidelines

To begin the SellerPortal Registration process, please ensure that all relevant information is ready before submitting your profile.


  • Profiles cannot be approved if any information is missing
  • Please enter ‘fictitious information’ in the fields that you cannot complete
  • Do not leave any fields blank

Mandatory Profile Information

Seller Account Information

  • First and Last Name
  • Email Address
  • Phone Number
  • Display Name / Shop Name

Business Information

  • Legal Name / Company Name
  • Legal Form
  • Address 1
  • Address 2
  • City / Town
  • Country
  • Postal Code
  • Person in Charge
  • Business Registration No.
  • VAT Information File – Upload file: (images, PDF files, and MS Word documents)
  • Seller VAT
  • VAT Registered – Yes / No

Shop Information

  • Do you have a valid license to sell, distribute products you sell?
  • How do you supply geographically?
  • Do you own any brands for the products you are selling?
  • Which brands do you want to sell?
  • Main Product Category
  • Number of products you plan to sell
  • License File

Bank Account ​Information

  • Account Name
  • Account Number
  • Bank
  • Bank Code
  • IBAN
  • Bank information (proof of banking details, including a stamped letter from the bank not older than 3 months)

Product Creation Guidelines


Please check our Content guidelines to suit our requirements.

How does it work?

Manual way

1. Log into your account

2. Click on Products > click on Add New at your right top.

3. Follow the different steps

4. Click on ‘Submit and Finish’ when you are done.

Or ‘draft’ if you will want to finish it later.


Please check our Photography and image guidelines to suit our requirements.

How does it work?

Manual way

1. Log into your account

2. Click on Products > look for product name that you want to upload an image to.

3. select the Product  by Click on Product name

4. on right, image box  is provided click on it

5. Drop or select images into the corresponding product cells.

6. Click on ‘Submit and Finish’ when you are done.

Or ‘draft’ if you will want to finish it later.

Content Guidelines

How do I create good content?

Please find the guidelines below on the different fields that you have to fill when adding products.


The name should consist of the name of the brand followed by the actual product name.

If available, you can add the color, edition, specialty.


Name of the brand.


Important to determine that the right product attributes are set for the product.


It has to obey the main color that’s dominant in the product. If it consists of more than one color, it can be referred to as “multi”. It can also be a certain shade of a color or your brand-specific color description, eg Cerise Pink.

Product description

Enter major highlights of the product or unique selling points, to make the purchase decision for the customer easier.

Writing of an average of 50 words are required, usually set up in 4 sentences.

The first line opens with the product name and brand.

Following are two sentences describing key elements of the product

The final line is a suggestive styling line.


Please refer to the Photography and image guidelines.

Photography and Images Guidelines


You can use your own images if shot according to our requirements below or BrownSense.Africa can shoot your product.

If you shoot your own product:

You can use Mannequin/Model and/or Garment images.

  • All images must be placed on a white background ranging from RGB values of 240.
  • Size: 8 Bit, RGB Mode
  • Saved at 12 (Highest) quality setting
  • Final dimensions have to be 1000x 1000  pixels at 300dpi, this equates to 8.47cm x 8.47cm at 300dpi
  • Garment image: product must have a 5mm gap from the frame
  • Mannequin/Model image: 
    • Straight standing model ensures good results that look mannequin-like
    • Use a white backdrop and have the model stand approximately 1.5m from the backdrop
    • Main light should come from front above right of the model with a fill light on the front side left
    • The model’s head and/or feet should touch the top of the image
    • The floor should be cleaned in Photoshop


  • Images with part of the product for sale cropped by a frame edge
  • Text, logos, borders, color blocks, watermarks, or other graphics over the top of a product or in the background
  • Images that show packaging or brand or swing tags, except for stockings or socks
  • Visible mannequins
  • Images that do not match the product title
  • Nudity or sexually suggestive images
  • Images that are blurry, pixelated, or have jagged edges


You hereby grant to BrownSense.Africa and its Affiliates, a non-exclusive, royalty-free right and license to (a) reproduce, distribute, transmit, publicly perform and publicly display the Images on BrownSense.Africa’s platform, in whole or in part, in any manner and (b) modify or adapt the Image, in whole or in part, in any manner the Image.

If BrownSense.Africa shoots your product:

BrownSense.Africa charges a service fee to shoot your images. Please refer to Marketplace Vendor Agreement for further information.

Below is the process you will need to follow.

1. Enter the product details (of the items you want shot) on the platform first

2. Notify us by email on the date that the new products were uploaded

3. Please pack one size per style to be shot – a size small/30 ( female ) / size Medium/32-34 ( Male )

4. Send the box of samples to our Studio/Warehouse and attention it to Andrea/Studio

** Please complete steps 1-4 before sending samples to BrownSense.Africa Studio


Our Studio will let us know when they are able to shoot your products and we will send the samples back to you as soon as we’re done.

BrownSense.Africa will cover the cost of having your samples returned to you.

The lead time is usually 2 weeks, but we will keep you in the loop throughout the process.


  1. BrownSense.Africa is the owner of the images.
  2. BrownSense.Africa grants you a royalty free licence to use the images on or your website.
  3. This licence does not extend to model shots. BrownSense.Africa cannot grant a licence to use model shots.
  4. Conditions for use on your website:
    • You must reference BrownSense.Africa as the owner of the Image on your website.
    • You must provide a link redirecting potential customers of your Products to
    • You are not entitled to use the Images for any other commercial purpose. I.e.  to promote or sell your Products on any other platform.  
  5. We charge a licensing fee if you want to use the Images on your website:
    • R50 per set/config with a minimum of 4 sets/images. We charge per config whether there is 1 image or 6 images per config.
    • You will be invoiced for licensing fee.
  6. No ownership or copyright in any of the Images shall pass to you by the issuance of this license.

Order Processing Guidelines

This training guide focusses on the individual steps necessary and also explains more about the return of products.


Once a customer buys one of your products on, you will be informed by SellerPortal via email and asked to process the order, please ensure you update the order on SellerPortal within 24 business hours.

Generally, there are two steps that you need to do:

Pack the product

Add the necessary documents out of SellerPortal and then deliver the packages to our warehouse within 36 hours (business days) of receiving the notification email.

Different steps

Managing a new order is split up into steps:

  • Go to “Pending “ after receiving your email notification about a new order
  • Click on “Ready to ship” and choose ZA Network station as the shipping method
  • Print all 3 documents (Picklist, Shipping Label and Delivery Note)

Hand the shipment over to your courier or drop it off in our warehouse

Different statuses

Here is an overview on your “Orders” tab:

All: Overview on all orders

Pending: Orders that need to be processed

Before we dispatch the orders from our warehouse to the customer, we will do our standard BrownSense.Africa quality check (clean products, matching items, nothing damaged). Should items fail to pass this check, we will send the items back and charge the standard return fee.

  • Shipped: products that have left our warehouse and are on their way to the customer
  • Completed: the order has been fulfilled
  • Delivered: delivered to the customer
  • Cancelled: all cancelled orders
  • Delivery failed: customer n/a
  • Returned: items had to be returned

Should the customer want to return an item of the order, it will be handled by BrownSense.Africa’s Customer Service team. All valid returns will be collected by our courier fleet, returned to our warehouse and then sent back to your warehouse or shop.